SHIPPING AND RETURNS

1. We deliver worldwide with Itella Smartpost, Omniva or National Post from our warehouse in Estonia.
2. All orders are dispatched within 1-3 working days, subject to payment and availability of stock. A confirmation email with a tracking number will be sent to your inbox upon dispatch of the order to let you know it’s on its way.
3. If you are a registered customer, you can monitor the processing of your order by going to the menu “My account” and then choosing “My orders” – the status of your order will be “Dispatched”. 
4. All shipments within Estonia generally arrive at the destination specified by the purchaser within 3 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia usually arrive within 7-18 calendar days.
5. If you are purchasing a gift for someone and would like your item gift wrapped, please let us know and we’ll be happy to do so and pop a handwritten card in with it. Just let us know!
6. International shipping costs and customs duties are not included in the product price. Mardikas ja Põrnikas OÜ (OliverMartin) declines any liability in delivery due to unforeseen events caused by the postal service.

INFORMATION FOR INTERNATIONAL ORDERS

1. All custom duties, taxes and fees are the sole responsibility of the customer. Mardikas ja Põrnikas OÜ (OliverMartin) is not responsible for paying additional charges or customs procedures. Mardikas ja Põrnikas OÜ (OliverMartin) recommends you to contact your local Customs office to receive additional information. If an order is refused due to unexpected additional fees, Mardikas ja Põrnikas OÜ (OliverMartin) reserves the right to charge for shipping costs both ways, as well as any additional fee that might occur. 
2. To make an order to a country that is not listed on the Shipping List, please contact us via info@olivermartin.ee 

SHIPPING CHARGES

Estonia - 0 EUR (Itella), 3.50 EUR (Omniva)

Finland - 4 EUR (Itella), 9 EUR (Posti OY)

United States and Canada - 20 EUR (National Post)

China, Hong-Kong, Japan, South Korea, Taiwan  - 20 EUR (National Post)

Europe - Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Sweden, UK , Portugal, Spain, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Greece, Hungary, Macedonia, Malta, Moldova, Romania, Russia, Serbia, Slovakia, Slovenia- 9 EUR (National Post)

Norway, Switzerland - 10EUR (National Post)

Australia, New Zealand - 14EUR (National Post)

Rest of world zone 1 - Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, India, Iraq, Israel, Jordan, Kuwait, Lao People's Democratic Republic, Lebanon, Macao, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Syria, United Arab Emirates, Vietnam, Yemen - 20 EUR  (National Post)

Rest of world zone 2 -  Albania, Andorra, Antigua And Barbuda, Argentina, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Chile   Colombia, Costa Rica, Dominican Republic, El Salvador, Equatorial, Guinea, French Guiana, Guadeloupe, Guatemala, Haiti, Honduras,   Jamaica, Mexico, Montenegro, Netherlands, Antilles, Nicaragua, Panama, Paraguay, Peru, Suriname, Trinidad and Tobago, Turkey, Uruguay, Venezuela, British Virgin Islands - 20 EUR (National Post)

Rest of world zone 3 - Algeria, Angola, Armenia, Azerbaijan, Belarus, Botswana, Burkina Faso, Burundi, Cape Verde, Chad, Congo, Congo, Côte d’Ivoire, Eritrea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guinea, Guinea Bissau, Kazakhstan, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritius, Morocco, Mozambique, Namibia, New Caledonia, Nigeria, Papua New Guinea, Republic of Cameroon, Reunion, Rwanda, Senegal, Seychelles, Somalia, South Africa, Swaziland, Tanzania, Timor Leste, Togo, Tonga, Tunisia, Uganda, Ukraine, Zambia, Zimbabwe - 20 EUR  (National Post)

These shipping rates refer to National Post. Transit time up to 14 working days.

Shipping rates are not inclusive of import fees that could be charged when the package reaches your destination country.

Free Shipping on all orders above 200€*

FORCE MAJEURE

Mardikas ja Põrnikas OÜ (OliverMartin) will not be held liable for any non-compliance or delay on the grounds of force majeure. Delivery times could be longer if there are delays during times such as Christmas or bad weather or pandemia. If your order is very urgent please email us.

RETURNS & REFUNDS

1. If you are not happy with your items and wish to return them please send them back to our warehouse address within 14 days of reception. 
2. 14 days are counted from the day of receiving the delivery
3. You may only return products which are in the same condition as they were when you received these - unworn, unwashed and with all tags on. 
4. Mardikas ja Põrnikas OÜ (OliverMartin) will not compensate for returned packages lost in the return shipping. You are advised to send the package with a dispatch number so that it can be traced. Please note that you are responsible for the returned product(s) until it reaches us.
5. For returns please proceed with following: 

• Please email us at info@olivermartin.com and inform us about the order number, order reference and item(s) that you wish to return.
• Re-using the original packaging, tape the parcel securely.
• To ensure the parcel safely reaches us, we recommend that you ask for a proof of postage and/or use a carrier that provides a tracking number. Please remember responsibility for the return is yours until the parcel reaches us. We recommend to mark the return as “returned goods” on any customs or postal forms and also outside the package.
• Once we have received the goods, you will receive a return confirmation email and we shall refund your order as soon as possible, but no later than within 14 days, or send you a replacement product as per your request.
• Refunds will be issued to the same payment method as used in the original purchase.
• All delivery fees related to a product replacement or returns shall be borne by the OliverMartin online store.
• Please note that additional duties, taxes or shipping costs will not be refunded.

Returns should be sent to the following address:

Mardikas ja Põrnikas OÜ

Ehitajate tee 110B

12618 Tallinn

Estonia

EXCHANGES

If you are not happy with your items we are happy to exchange them for a different one. In this case please contact us via e-mail info@olivermartin.com and inform us about the order number, order reference and item(s) that you wish to exchange. All replacement fees shall be borne by OliverMartin online store.  

DAMAGED IN TRANSIT / DEFECTIVE PRODUCTS

We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at info@olivermartin.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items will take place as soon as possible, 5 days period after receiving the returned products. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the original purchaser’s bank account used for the order in question to the value of the item at the time of purchase and any shipping costs incurred.